Responsible Gaming at Mrben Casino

This page explains how we approach safer gambling, which control tools sit in your account and how to switch them on, and where to find free support in the UK if gambling stops being fun.

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Our commitment: gambling is entertainment, not income

Gambling should be a form of entertainment, not a way to make money or to clear a debt. The games we offer are based on random outcomes, the house holds a built-in advantage over time, and no system or staking pattern changes that. We ask every player to treat the money they stake as the cost of an evening's entertainment, in the same way as a cinema ticket or a meal out.

Before you deposit, decide what you can afford to lose and how long you want to play for. Keep that figure separate from the money you need for rent, bills, food and credit repayments, and never borrow in order to gamble. If a session is not going the way you hoped, stopping is always a better decision than staking more in the hope of winning it back.

Our service is for adults aged 18 or over only. We hold a gaming licence and we verify the identity and age of every account holder before play and withdrawals are allowed. Where an account is found to belong to someone under 18, we close it and return the deposits made.

We also pay attention to how accounts are used. Where patterns of play, deposits or contact with our team suggest that a player may be at risk of harm, we may get in touch, ask questions about affordability, apply limits or restrict the account. These steps are there to protect you, not to penalise you, and we would always rather have that conversation early.

The tools in your account and how to switch them on

Every account includes a set of free controls that you can set, tighten or extend at any time. The periods and amounts available are the ones shown in the responsible gaming section of your account.

Deposit limits

A deposit limit caps how much you can add to your balance in a chosen period, such as a day, a week or a month. You pick the period and the amount, for example £500 a month. A lower limit takes effect straight away. A request to raise or remove a limit only takes effect after a cooling-off period and a further confirmation from you, so a decision made in the middle of a session cannot be acted on immediately.

Loss and session limits

A loss limit caps the net amount you can lose over the period you select, and play stops once you reach it. A session limit sets how long a single visit may last; when the time runs out, we tell you and end the session. Both are useful if your concern is time or losses rather than the amount you deposit.

Time-outs

A time-out locks your account for a short, fixed break. You choose one of the lengths offered in your account. While a time-out runs you cannot deposit or stake, we stop sending you marketing, and you can still withdraw any remaining balance. Your account reopens automatically when the break ends.

Self-exclusion

Self-exclusion is for a longer, more serious break. Your account is closed to play for at least the minimum period set out in the cashier, you are removed from all marketing, and the exclusion cannot be lifted early. When the period ends, your account stays closed until you contact us, confirm you want it reopened and complete a further cooling-off period.

Reality checks

A reality check is an on-screen reminder that interrupts play at the interval you choose. It shows how long you have been playing and the amounts staked and won in that session, and it asks whether you want to carry on or stop.

Sign in to your account with us.
Open the account menu and choose the responsible gaming or limits section.
Select the tool you want, then the period and the amount or length.
Confirm your choice; the setting applies to all games on the site.
If you cannot reach the page, or you want help choosing, use the live chat on the site or e-mail responsiblegaming@casino-mrben.co.uk.

Signs that gambling may be causing you harm

Problem gambling develops gradually, and it is easier to spot in habits than in a single session. Go through the following checklist honestly.

You gamble with money set aside for bills, rent or food.
You borrow money, sell belongings or use credit to keep playing.
You stake more than you planned, or play for longer than you intended.
You chase losses, raising your stakes to win back what you have lost.
You hide how much you gamble, or lie about it to family and friends.
You feel restless, anxious or irritable when you are not playing.
Gambling is affecting your work, studies, sleep or relationships.
You gamble to escape stress, boredom, loneliness or low mood.
You have tried to cut down or stop and have not managed it.
Someone close to you has told you they are worried about your gambling.

If several of these sound familiar, treat it as a reason to act now rather than later. Setting a deposit limit, taking a time-out or self-excluding takes a couple of minutes, and the support services below are free and confidential.

Where to get free, confidential help

You do not need a diagnosis or a crisis to ask for help, and you do not have to be the person gambling. The following UK organisations support players and the people around them.

GambleAware provides information, self-assessment tools and signposting to treatment across Great Britain, and funds free support services.
GamCare offers free counselling, group support and practical advice for anyone affected by gambling, including family members.
GamStop is the national online self-exclusion scheme: one registration blocks you from gambling sites licensed in Great Britain for the period you choose.
The National Gambling Helpline gives free, confidential advice by phone and live chat at any time of day, including out of hours.

Self-exclusion with us covers your account with us only, so we recommend registering with GamStop as well if you want to step away from online gambling as a whole. It is also worth speaking to your GP about the impact on your health and to a free debt advice service if money has become a problem. Many banks allow you to block gambling payments from your card, which adds another layer between a difficult moment and a deposit.

Protecting children and others in your household

Underage gambling is not permitted under any circumstances. We carry out age and identity verification on every account, and we may repeat those checks at any time. Keeping children away from gambling at home depends just as much on the steps you take with your own devices.

Never share your account details, password or payment cards with anyone, and do not let another person play on your account.
Log out fully when you finish, and avoid saving your password in a shared browser.
Use a passcode or separate user profile on any device a child can reach.
Install parental control or content filtering software, which can block gambling sites and restrict app purchases.
Avoid playing where children can watch, and talk to older children about why gambling is for adults only.

Talking to us about your account

If you want to set a limit, take a break, self-exclude or simply talk through your options, contact us on the live chat on the site or e-mail responsiblegaming@casino-mrben.co.uk. For anything else about your account, including verification and payments, write to support@casino-mrben.co.uk. We treat these conversations confidentially and handle any information you share with us in line with our privacy policy.