Bonus Terms and Conditions

These terms explain how bonuses, free spins and other promotions work on your account with us, from the moment you claim an offer to the moment the funds become withdrawable. They apply to every promotion we run, alongside the specific terms shown on each offer.

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How these bonus terms apply

These bonus terms and conditions govern every bonus, free spin, cashback offer, tournament prize and other promotion we make available to your account with us. They sit alongside our general terms and conditions and our privacy policy, and they apply to you as soon as you claim or accept an offer.

Each promotion also carries its own terms: the qualifying amount, the wagering requirement, the games it may be played on and the period it stays active. Where a specific promotion term differs from these general bonus terms, the specific term applies to that offer.

You must be 18 or over and resident in the United Kingdom to hold an account with us and to take part in any promotion.
One person, one household, one e-mail address and one device may claim a given welcome offer once only.
Your account must be registered in your own name with accurate details, and must be open and in good standing when you claim.
We hold a gaming licence and verify the identity of our players, so we may ask you for documents before or after a bonus is credited.
Promotions are personal to you. They cannot be transferred, sold, pooled or shared with another player.

If you are not certain whether an offer is open to you, check the promotion page in your account or ask our team before you deposit.

Claiming an offer and qualifying deposits

Most offers need an action from you before they are credited. Some require a promotional code, some require you to opt in on the promotion page, and some are credited automatically once a qualifying deposit clears.

Sign in to your account and open the promotion you want to take part in.
Check the qualifying deposit, the code if one is needed and the wagering requirement shown with the offer.
Make your deposit in the cashier, entering the code before you confirm the payment.
Confirm that the bonus or free spins appear in your balance before you start playing.

Certain payment methods are excluded from deposit-based promotions. The methods that qualify are listed in the cashier and on the promotion page at the time you deposit. Deposits made with an excluded method still credit to your cash balance, but they will not trigger the offer.

Wagering requirements and how they are met

A wagering requirement is the total amount you need to stake before bonus funds and any winnings from them become ordinary withdrawable cash. The requirement is shown as a multiple of the bonus, the qualifying deposit, or both, on the terms of each individual promotion.

Game type	How it counts
Slots	Usually the full stake, unless the promotion names excluded titles
Table games such as roulette and blackjack	A reduced rate, or nothing at all, as set out in the promotion terms
Live dealer tables	Often excluded from wagering; check the terms of the offer
Jackpot and feature-buy games	May be excluded while a wagering requirement is open

Maximum stake while wagering is open

While a wagering requirement is still running, a maximum stake per spin, hand or round applies. The limit is stated in the terms of the offer and shown in your account. Stakes placed above that limit may not count towards the requirement, and winnings from them may be removed.

Order of play and time limits

Whether your cash balance or your bonus balance is staked first is shown in the cashier. Every offer has a period in which it must be claimed and a further period in which the wagering requirement must be completed. Both are given on the promotion page. When either period ends, the bonus and anything still attached to it is removed and your cash balance is unaffected.

Bonus funds, winnings and withdrawals

Bonus funds are held separately from your cash balance and remain restricted until the wagering requirement attached to them is met in full.

Some promotions cap the amount that can be converted from bonus to cash. Any cap is stated in the terms of that offer.
If you withdraw, or ask us to cancel the bonus, before the wagering requirement is complete, the bonus and any winnings derived from it are removed. Your remaining cash balance stays yours.
Winnings from free spins are credited as bonus funds and carry the wagering requirement of the offer, unless the terms state they are paid as cash.
Identity and payment verification must be complete before we can process a withdrawal, including one that follows a promotion.

You can cancel an active bonus at any time from the promotions area of your account, or by asking our live chat team. Once a bonus is cancelled it cannot be reinstated.

Fair use of promotions

Our offers are intended for players taking part in the normal way. We monitor promotional play and may look into patterns that suggest an offer is being used to secure a risk-free return rather than to play.

Opening or using more than one account, or acting together with other players, to claim the same offer repeatedly.
Low-risk staking, such as covering opposing outcomes on a table game, or any pattern designed to clear a wagering requirement without genuine risk.
Supplying details that are not your own, or payment methods not registered in your name.
Reversing a deposit or raising a chargeback on a payment used to claim a promotion.

Where we find that an offer has been misused, we may withhold or remove the bonus and any winnings derived from it, close the promotion to the account, and settle the remaining cash balance to a verified payment method. We will tell you what we have found and you may ask us to look at the decision again.

If a promotion is published with an obvious error, or a game round is affected by a technical fault, we may correct the position: affected rounds can be voided and stakes returned, and an offer displayed in error may be withdrawn.

Changes, safer gambling and contacting us

We may amend these bonus terms or withdraw an individual promotion at any time. Where a change materially affects an offer you have already claimed, we will apply the terms that were in place when you claimed it, unless the change is needed for legal or regulatory reasons. The current version is always the one published on this page.

Promotions are entertainment, not a way to recover losses. The tools below are available in your account at any time and take effect regardless of any active bonus.

Deposit limits set by day, week or month, and loss or spend limits where offered.
Reality checks and session reminders while you play.
A time-out for a short break, or self-exclusion for a longer one.
Self-exclusion from all licensed online operators in Great Britain through GamStop.
Free, confidential support and information from GambleAware, GamCare and the National Gambling Helpline.

You can also switch off promotional messages in your marketing preferences without affecting the rest of your account.