About Us

Who we are

Mrben Casino is an online casino for players in the United Kingdom. One account gives you slots, live dealer tables and jackpot games from established studios, playable on desktop, tablet and mobile browsers without a separate download.

We hold a gaming licence for the market we serve, and every account is verified before a first withdrawal is paid.

• Slots, from three-reel classics to modern releases with bonus rounds.
• Live tables with real dealers: roulette, blackjack and baccarat.
• Jackpot games, fixed and progressive, with current totals shown in the lobby.
• Digital table and card games for players who prefer a fixed pace.

What we stand for

Four commitments shape how we operate, and they apply to every player whatever the size of the account.

• Fair play. Game outcomes are produced by the studios that build the games, using certified random number generators. We cannot and do not change the odds.
• Fast payouts. Once your account is verified, withdrawals are processed within the timescales shown in the cashier.
• Safer gambling. Limits, time-outs and self-exclusion sit in your account settings rather than behind a support request.
• Over-18s only. We check age and identity, and close any account opened by someone under 18.

How we look after players

Account verification

Before a withdrawal, we ask for proof of identity, address and ownership of the payment method you use. The documents we accept are listed in your account, and most checks are completed within the timescales set out there.

Secure payments

Deposits and withdrawals run over encrypted connections through the payment providers shown in the cashier. We do not keep full card details on our own systems, and player funds are held as described in our terms.

Support around the clock

Our support team is available at any hour by live chat on the site and by e-mail at support@casino-mrben.co.uk. Write to us about payments, account access, bonus terms or safer gambling and you will get a reference you can quote later.

Safer gambling and the tools in your account

Gambling should stay entertainment you can afford. The tools below are in your account at all times, and a limit you lower takes effect straight away.

1. Deposit limits per day, week or month.
2. Loss and stake limits, where you prefer a cap on spend.
3. Reality checks that remind you how long you have been playing.
4. Time-outs for a short break, and self-exclusion for a longer one.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from all licensed online gambling sites in Great Britain with a single registration.

How to reach us

Contact us by live chat on the site or by e-mail at support@casino-mrben.co.uk. Data protection questions go to privacy@casino-mrben.co.uk and partnership enquiries to affiliate@casino-mrben.co.uk. If a reply does not settle the matter, say so and a senior member of the team will look into it and explain the outcome in writing.