Contact Us

How to reach the Mrben Casino support team, and what to include so that we can answer you in one reply.

Worth a spin

How to reach us

You can contact us in two ways:

Live chat on the site, open 24/7. The chat window can be opened from any page.
E-mail at support@casino-mrben.co.uk, sent from the address registered to your account with us.

Both channels reach the same team. For a payment that is already in progress, live chat is usually quicker.

What to have ready when you write

Please include:

Your username.
The game, bonus or transaction concerned.
The date and time it happened.
What you expected and what happened instead.

Common questions we help with

Account access, registration and identity verification
Deposits, withdrawals and the methods shown in the cashier
Bonuses, wagering requirements and promotional terms
Technical issues, such as a game that will not load
Safer gambling tools: deposit limits, time-outs and self-exclusion

Play is for adults aged 18 and over. For free, confidential help, GambleAware, GamCare and the National Gambling Helpline are there for you, and GamStop lets you self-exclude from licensed sites in Great Britain.

Complaints

To raise a complaint, write to support@casino-mrben.co.uk with Complaint in the subject line and include the details listed above.

We acknowledge every complaint and reply once it has been looked into. If we need more information from you, or more time to check the facts, we will say so.